From confusion to clarity: Emotional
intelligence insights for real life
From confusion to clarity: Emotional
intelligence insights for real life
From confusion to clarity: Emotional intelligence insights for real life
At ReflectEQ, I created a generative AI chatbot that improves the emotional intelligence of users with multiple psychological modalities to learn from.
At ReflectEQ, I created a generative AI chatbot that improves the emotional intelligence of users with multiple psychological modalities to learn from.
At ReflectEQ, I created a generative AI chatbot that improves the emotional intelligence of users with multiple psychological modalities to learn from.
9.2
Net promoter score
Net promoter score
88%
SUS Score
150
Participants
Participants
From Frustration to Frictionless: Improving Charles Schwab's Paperless Enrollment Process
From Frustration to Frictionless: Improving Charles Schwab's Paperless Enrollment Process
By conducting thorough research, usability testing, and prototyping, the team delivered an experience that significantly reduced customer service inquiries.
By conducting thorough research, usability testing, and prototyping, the team delivered an experience that significantly reduced customer service inquiries.
3
3
UX Professionals
UX Professionals
20
20
Million users
Million users
93%
93%
System Usability Score
System Usability Score
From limits to limitless: Strengthening UX
Across a Global Design Organization
From limits to limitless: Strengthening UX Across a Global Design Organization
From limits to limitless: Strengthening UX Across a Global Design Organization
At BHP, I helped the design organization incorporate The Baymard Institute UX research design guidelines that helped dozens of projects increase user focus.
At BHP, I helped the design organization incorporate The Baymard Institute UX research design guidelines that helped dozens of projects increase user focus.
40
40
40
UX Designers
UX Designers
UX Designers
650
650
650
Design guidelines
Design guidelines
Design guidelines
120
120
Projects impacted
Projects impacted
View case study
View case study
From UX enthusiasm to UX career ready: Shaping a new cohort of UX professionals
From UX enthusiasm to UX career ready: Shaping a new cohort of UX professionals
As a UX Design Instructor, I prepared students for UX careers by teaching them UX fundamentals to help them create user centered products.
As a UX Design Instructor, I prepared students for UX careers by teaching them UX fundamentals to help them create user centered products.
15
15
15
UX Students
UX Students
UX Students
75
75
75
Instruction Hours
Instruction Hours
Instruction Hours
144
144
144
Mentorship Hours
Mentorship Hours
Mentorship Hours
